As the leading provider of enterprise content management, communication, and engagement technology for senior living communities, Connected Living proudly supports connection partners in over 750 communities in the United States. The new relationship with the dedicated teams at Prime Care Technologies (PCT) helps our organization meet increasing demand to deploy our resident engagement solutions while also providing clients with an easy-to-access help desk.
Said Connected Living COO Gineane Haberlin, “In today's fast-paced world, support for technology products and services is essential to drive positive outcomes. Our combined service delivery with Prime Care Technologies allows us to continue to provide unique digital experiences that are backed up by unparalleled support.” She continued, “We are pleased to add Prime Care Technologies’ expertise and help desk support to the equation and have their help supporting the many senior living communities we serve.”
In addition to Prime Care Technologies providing help desk services, they will also support IT services to Connected Living’s senior living clients with things like on-site installations and general connectivity concerns. To learn more about how we can support your community's installation of Connected Living, schedule a demo.
Said Carl Mickiewicz, Prime Care Technologies CEO, “We are excited to support Connected Living in their mission to strengthen personal connections in senior communities.” He continued, “Prime Care Technologies is providing Connected Living with a reliable, scalable deployment and support model, allowing them to focus on developing great software and end-user content. We look forward to helping the communities they serve enhance technology and increase communication in meaningful ways.”
If you are currently a partner in connection with Connected Living, you may now also speak to support technicians from PCT when you call in work order tickets. This extension of our team allows us to better support the varying needs of our clients with opportunities like extended support hours and increased communications. To learn more, schedule time with our Customer Success team.
About Prime Care Technologies
For nearly two decades, innovative senior care operators have relied on Prime Care Technologies for the integrated data and technologies they need to make real-time, performance-impacting decisions, within facilities and across communities. An Atlanta-based company, more than 7,500 facilities leverage our technologies. The interoperability we drive across 70+ apps and 3,500+ payers within the senior care market makes Prime Care Technologies the industry-leading data warehouse. The same highly secure IT services we offer clients to support and integrate their most valuable healthcare data are available to all markets as part of our primeCLOUD managed IT services suite.
About Connected Living
Founded in 2006, Connected Living delivers a comprehensive product ecosystem designed specifically for the Senior Living and Healthcare industries. Through a single centralized content management system (eCMS), the Connected Living platform allows communities to simplify staff workflow and enhance resident engagement. Connected Living’s innovative suite of technology solutions allows for swift communications to everyone to the senior living operation. Connected Living operates in more than 700 communities across the country.